What is your professional background or experience prior to joining Kraft?
My professional background spans over a decade of diverse experience in customer service and community support. From 2001 to 2009, I honed my skills in the foodservice and retail industry, delivering exceptional service and building strong relationships with clients and customers. Following this, I dedicated five years to serving the East Porter County School System as a Special Needs Bus Driver from 2009 to 2014. This role allowed me to develop a deep sense of responsibility, patience, and care while supporting students and their families in a meaningful way.
When did you start working for Kraft?
I started working for Kraft in October of 2020.
What are your primary responsibilities in your current role?
As the Shipping Manager, I oversee all shipping operations for the Valparaiso and Wanatah, Indiana Kraft Auction locations. My responsibilities include coordinating staff work assignments to ensure smooth operations at each site and training packers to expertly wrap and package delicate, antique, and uniquely sized items for safe shipment and transport. I also collaborate with third-party shippers and transport companies to schedule pickups and deliveries for large items. Above all, I prioritize customer satisfaction by addressing inquiries about shipping services or status and resolving any issues promptly and professionally.
Have you held any other positions at Kraft prior to your current role?
Crew Lead / Shipping Clerk and Packer ( October 2020 – March 2024)
What do you enjoy most about working at Kraft Auction/Kraft Real Estate?
What I enjoy most about working at Kraft Auction is the incredible variety and uniqueness of every auction. From household estate treasures to personal collections and rare antiques, no two auctions are ever the same, and there’s always something fascinating to discover when items make their way to the shipping department. I love hearing the stories behind these pieces from customers, many of whom become familiar faces as repeat buyers. Building those personal connections with our customers and sharing in their excitement makes every day at Kraft Auction truly rewarding.
What do you believe sets Kraft apart from other auction and/or real estate services?
What truly sets Kraft Auction Services apart is the unparalleled expertise and dedication of our team. Our staff includes antique specialists who work closely with consignors to uncover the potential value of their collections, offering a level of knowledge and care that stands out in the industry. Each of our locations operates independently, with managers and teams who bring specialized expertise to the unique types of auctions held at their facilities. This ensures that buyers have a seamless experience, whether they need assistance with secure shipping, transportation, or item pick-up.
Over the years, Kraft Auctions has evolved from a local operation to a nationally recognized auction house, hosting events across the country and connecting with consignors and buyers from all corners of the United States—and even internationally. This combination of deep industry knowledge, exceptional customer service, and a growing global reach is what makes Kraft Auctions truly unique.
Is there anything else you would like to add?
I am committed to continuous growth and professional development, which is why I am currently advancing my knowledge through Business Management courses. These studies not only enhance my understanding of effective leadership and operations but also empower me to contribute more meaningfully to the success of Kraft Auction Service. By expanding my skill set, I aim to further support our team and ensure we continue delivering the exceptional service and expertise that set us apart.
